Shipping policy

SHIPPING POLICY

Where we ship We currently ship within the United States only.

Processing time Our cutting boards and charcuterie/cheese boards are made in small batches and finished by hand. Orders typically take 3–5 business days to process before they ship.

Shipping time & carriers Once your order ships, delivery typically takes 2–6 business days depending on your location. We ship via UPS, USPS, and FedEx, selected based on the best available rate for your order.

Shipping costs Shipping is calculated at checkout based on the weight of your order and your delivery address. You'll see the exact shipping cost before you complete your purchase.

Damaged in transit We are not responsible for damage that occurs after an order has been released to the carrier. If your order is damaged in transit, please file a claim with the carrier and then contact us at tavolostudios@gmail.com so we can help you reorder.

Custom furniture Commissioned and custom furniture is delivered locally within the San Francisco Bay Area only and is not shipped. Lead times are set individually for each project and discussed with you directly at the time of your commission.

Questions? Reach us anytime at tavolostudios@gmail.com.

Sales/Return Policy

All sales are final after the purchased items are released by Tavolo Studios LLC ["We"] to the shipping company or the customer. We are not responsible for any damage to the product after the items have been released. If something gets damaged en route, the customer will find making an insurance claim with the shipping company, then contacting us to reorder the item as the best route forward.

All sales on custom-made items are final. Our goal is to make you happy with your purchase, so let's communicate and solve any issues together.

In order to keep prices low and maintain inventory, all sales on any bulk-order items are final. Again, good communication is the best tool for resolution here.

We currently only ship and sell within the United States.

Personalization

Tavolo Studios LLC is not responsible for any misspelled words, typos, or similar grammatical errors submitted with an order. The submitted text will be used to personalize each item.

We will do our best to make necessary changes to a submitted personalization order (mistakes happen!) but we cannot guarantee your request for any changes submitted more than 12 hours after the order was originally submitted.

We will not personalize any item using words of profanity, hate speech, overtly sexual messages, or any other language deemed inappropriate (at the sole discretion of Tavolo Studios LLC). In the event we deem a personalization option is in violation of this policy, we will contact the customer for an alternative option or cancel the order and issue a refund.

Warranty

We stand behind our products! If you have any issues with your products, please communicate with us! We'll fix or replace it if we can, introduce you to someone who will, or point you in the right direction for a solution. We operate this business to see people's excitement while using our products - we're not evil or greedy!